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Payment Policy of XllenTech Solutions Inc.

Version: 1.0.2

Effective Date: 1st January, 2024

1. Payment Methods:

We accept the following payment methods:

  • Cash
    • Credit/Debit Cards
    • Electronic Funds Transfer (EFT)
    • Mobile Payment Apps (PayPal)
    • Checks (Subject to verification)

2. Payment Terms:

2.1. Invoices are due upon receipt unless otherwise specified.

2.2. For recurring services or subscription-based products, payment is due on the agreed-upon date each billing cycle.

2.3. A late payment fee of 2% of the total amount per month or $25 whichever is higher may be applied for payments not received by the due date.

2.4 For payments by Credit Cards or PayPal, we do not add surcharge for amount under $1000. For amounts over $1000, we charge 3% processing fee. There’s no surcharge for EFT or Checks.

3. Deposits:

3.1. A deposit of up to 50% may be required for certain products or services before work begins.

3.2. Deposits are non-refundable if the order is canceled after work has commenced.

4. Invoicing:

4.1. Invoices will be provided electronically via email or our online portal.

4.2. Invoices will include a breakdown of products/services provided, quantities, prices, and applicable taxes.

5. Overdue Payments:

5.1. In the event of an overdue payment, we may suspend or terminate services until the outstanding balance is settled.

5.2. Any costs incurred for debt collection or legal action to recover overdue payments will be the responsibility of the client.

6. Refunds and Cancellations:

6.1. Refund policies for products and services will be clearly outlined in the contract or terms of service.

6.2. Cancellation of an order or service may be subject to a cancellation fee depending on the stage of completion.

7. Failed Payment:

7.1. A fee of $25 will be charged for any failed payments due to insufficient funds, expired cards, or any other reasons resulting in a declined transaction.

7.2. Clients will be notified promptly of any failed payment, and the outstanding amount, including the failed payment fee, must be settled within 15 days from the notification date.

7.3. Failure to resolve the failed payment within the stipulated time may result in the suspension of services until the outstanding balance is cleared.

8. Payment Disputes:

If you believe there is an error on your invoice, please contact us within 30 days of receiving the invoice to resolve the issue.

9. Currency:

All transactions will be conducted in the currency mentioned in the Invoice. We support payment in CAD or USD. We have bank account in Canada and USA. Please contact us for details.

10. Tax:

Applicable taxes will be added to the invoice as required by local regulations.

11. Confidentiality and Security:

We prioritize the security of your payment information. Our payment processing methods are secure and compliant with industry standards.

12. Changes to Payment Policy:

We reserve the right to modify this payment policy at any time. Changes will be communicated through our website or direct notifications.

By engaging in a transaction with XllenTech Solutions Inc., you agree to abide by this payment policy.

For any payment-related inquiries or concerns, please contact our finance department at +1403-567-5786 x 3.

Thank you for choosing XllenTech Solutions Inc.!

Corporate website: https://xllentech.com

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